Refund Policy

Last updated: October 2026

    In short: every subscription starts with a full 30-day
    free trial, so you can fully evaluate BizTracker UAE — across
    multiple branches — before ever entering payment
    details. Because of this, annual subscription charges are non-refundable
    once processed.
  

Why we don't offer refunds after payment

Unlike many software products, you never have to pay before you know whether BizTracker UAE fits your business. The 30-day trial gives full access to every feature — document tracking, PDC cheques, staff roster, and gratuity and leave calculations, used from any computer or device (within the trial limits shown on our pricing page). By the time you choose to pay, you will already have had a complete opportunity to confirm it works for you.

UAE Payroll

The same approach applies to the optional UAE Payroll module. It starts with a free 30-day trial (up to 25 employees, no payment details), so payroll charges are non-refundable once processed. This includes charges for extra employees added during the year. Genuine billing errors are corrected as described below.

What happens when you cancel

You can cancel your subscription at any time by emailing info@skillaicompany.com. Not renewing stops the next annual charge — it does not refund the current period. You keep full access until the end of the period you've already paid for.

Billing errors

If you were charged in error — for example, charged twice for the same period, or charged an incorrect amount — contact us and we will correct it. This is different from a change-of-mind refund request; genuine billing mistakes are always fixed.

If a renewal payment fails

If a payment does not go through, no charge occurs and no refund question arises — you can simply try again from Settings → Plan & Billing in the application. A 30-day grace period follows a paid plan's expiry date.

Questions

If anything about a specific charge is unclear, email info@skillaicompany.com and we'll look into it directly.